Frequently Asked Questions
Find quick answers to common questions about our high-performance storage and memory solutions.
How do I check if a memory module is compatible with my device?
You can use our online Compatibility Search tool or refer to your motherboard's Qualified Vendor List (QVL). Ensure the DDR generation, frequency, and voltage match your system specifications.
What is the standard warranty period for ADATA products?
Warranty periods vary by product category: most DRAM modules carry a limited lifetime warranty, while external storage and SSDs typically range from 3 to 5 years depending on the specific model.
How can I track my order status?
Once your order is shipped, a confirmation email containing a tracking number and a link to the carrier's website will be sent to your registered email address.
What should I do if my SSD is not being recognized by the BIOS?
First, ensure all cables are securely connected. If it is an M.2 drive, re-seat the module. You may also need to update your BIOS to the latest version or check if the SATA/NVMe port is enabled in your settings.
What is your return policy for defective items?
We offer a 30-day return window for items purchased directly from our store. If a product is found to be defective within the warranty period, you can initiate an RMA (Return Merchandise Authorization) process for a replacement.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of the items in your cart.